---
description: Compare LiveAgent vs PBXact regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs PBXact Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [LiveAgent \<span\>vs\</span\> PBXact](https://www.softwareadvice.co.uk/compare/109980/186931/liveagent/vs/pbxact)

# Compare LiveAgent vs PBXact

Canonical: https://www.softwareadvice.co.uk/compare/109980/186931/liveagent/vs/pbxact

> Detailed comparison between LiveAgent and PBXact. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | PBXact |
| **Overall rating** | 4.7/5 | 3.0/5 |
| **Total Reviews** | 1753 | 2 |
| **Starting Price** | US$15.00 | US$34.99 |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### LiveAgent

- API
- Alerts/Notifications
- Call Centre Management
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Tracking Metrics
- Caller ID
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Email Monitoring
- IVR
- Lead Management
- Natural Language Processing
- Recording
- Support Ticket Management
- Transfers/Routing
- Voice Mail

### PBXact

- API
- Alerts/Notifications
- Call Centre Management
- Call Recording
- Call Reporting
- Call Routing
- Caller ID
- IVR
- Voice Mail

## Links

- [View LiveAgent Profile](https://www.softwareadvice.co.uk/software/109980/liveagent)
- [View PBXact Profile](https://www.softwareadvice.co.uk/software/186931/pbxact)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/109980/186931/liveagent/vs/pbxact)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs PBXact Comparison","description":"Compare LiveAgent vs PBXact regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/109980/186931/liveagent/vs/pbxact","about":[{"@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.co.uk/software/186931/pbxact#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/109980/186931/liveagent/vs/pbxact#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/109980/186931/liveagent/vs/pbxact#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/59217862-5953-4462-bb51-190d3290d451.png","url":"https://www.softwareadvice.co.uk/software/109980/liveagent","@id":"https://www.softwareadvice.co.uk/software/109980/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"PBXact","description":"Schmooze Com, Inc. is the developer and corporate sponsor of FreePBX, which is a distribution of the open-source Asterisk telephony platform. True to its name, FreePBX is indeed free for businesses possessing the IT experience to deploy the system, but Schmooze Com also sells a commercial phone system for businesses that need additional features and support.\n\n\nPBXact is Schmooze Com’s on-premise system, while PBXtended is a cloud-based version of the system. Unlimited extensions are available with both versions of the system. PBXact can also support connections to the traditional phone network, such as analog and T1 lines.\n\n\nPBXact and PBXtended offer a number of standard PBX features, such as caller ID, call forwarding and find me/follow me (which forwards calls to mobile devices when employees are out of the office). The system also offers call queues for contact centers.\n\n\nAdd-on modules include a desktop client for managing presence information (XactView) and an auto dialer for contact centers (XactDialer).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d271d9da-2a27-40c3-9650-8e938b603c44.png","url":"https://www.softwareadvice.co.uk/software/186931/pbxact","@id":"https://www.softwareadvice.co.uk/software/186931/pbxact#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":3.0,"bestRating":5,"ratingCount":2},"offers":{"price":"34.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@id":"https://www.softwareadvice.co.uk/compare/109980/186931/liveagent/vs/pbxact#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs PBXact","position":3,"item":"https://www.softwareadvice.co.uk/compare/109980/186931/liveagent/vs/pbxact","@type":"ListItem"}]}]}
</script>