---
description: Compare Dynamics 365 vs SAP Customer Experience regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Dynamics 365 vs SAP Customer Experience Comparison
---

Breadcrumb: [Home](/) > [Distribution CRM Software](/directory/3846/distribution/software) > [Dynamics 365 \<span\>vs\</span\> SAP Customer Experience](https://www.softwareadvice.co.uk/compare/106335/416356/microsoft-dynamics-crm/vs/sap-customer-experience)

# Compare Dynamics 365 vs SAP Customer Experience

Canonical: https://www.softwareadvice.co.uk/compare/106335/416356/microsoft-dynamics-crm/vs/sap-customer-experience

> Detailed comparison between Dynamics 365 and SAP Customer Experience. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Dynamics 365 | SAP Customer Experience |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 5825 | 245 |
| **Starting Price** | US$50.00 | US$58.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | Documentation | Documentation |

## Key features

### Dynamics 365

- API
- CRM
- Campaign Management
- Campaign Planning
- Contact Management
- Customer Database
- Customer History
- Email Management
- For Insurance Industry
- For Startups
- Forecasting
- Knowledge Base Management
- Lead Management
- Lead Qualification
- Lead Segmentation
- Marketing Automation
- Mobile Access
- Reporting/Analytics
- Sales Pipeline Management
- Support Ticket Management

### SAP Customer Experience

- API
- CRM
- Campaign Management
- Campaign Planning
- Contact Management
- Customer Database
- Customer History
- Email Management
- For Insurance Industry
- For Startups
- Forecasting
- Knowledge Base Management
- Lead Management
- Lead Qualification
- Lead Segmentation
- Marketing Automation
- Mobile Access
- Reporting/Analytics
- Sales Pipeline Management
- Support Ticket Management

## Links

- [View Dynamics 365 Profile](https://www.softwareadvice.co.uk/software/106335/microsoft-dynamics-crm)
- [View SAP Customer Experience Profile](https://www.softwareadvice.co.uk/software/416356/sap-customer-experience)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/106335/416356/microsoft-dynamics-crm/vs/sap-customer-experience)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Dynamics 365 vs SAP Customer Experience Comparison","description":"Compare Dynamics 365 vs SAP Customer Experience regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/106335/416356/microsoft-dynamics-crm/vs/sap-customer-experience","about":[{"@id":"https://www.softwareadvice.co.uk/software/106335/microsoft-dynamics-crm#software"},{"@id":"https://www.softwareadvice.co.uk/software/416356/sap-customer-experience#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/106335/416356/microsoft-dynamics-crm/vs/sap-customer-experience#breadcrumblist"},"@id":"https://www.softwareadvice.co.uk/compare/106335/416356/microsoft-dynamics-crm/vs/sap-customer-experience#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"}},{"name":"Dynamics 365","description":"Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel &amp; Word.\n\nThe Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers.\n\nMicrosoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e01a7bb0-5c0b-40c6-8de8-3de78302b5ac.png","url":"https://www.softwareadvice.co.uk/software/106335/microsoft-dynamics-crm","@id":"https://www.softwareadvice.co.uk/software/106335/microsoft-dynamics-crm#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":5825,"ratingValue":4.4},"offers":{"price":"50","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios"},{"name":"SAP Customer Experience","description":"SAP Customer Experience is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage the sales pipeline, customers and marketing operations.\n\n\nSAP Customer Experience features built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution can also be deployed on-premise.\n\n\nThe sales module helps organizations acquire and retain new business by effectively managing the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids organizations in improving client satisfaction and retention rates by providing superior levels of customer support. Other modules include channel management, interaction center, web channel, and business communications management.\n\n\nSAP Customer Experience offers support through an online knowledge base, support portal and via phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b721113d-cf06-43f9-bb9d-00964fb9198a.jpg","url":"https://www.softwareadvice.co.uk/software/416356/sap-customer-experience","@id":"https://www.softwareadvice.co.uk/software/416356/sap-customer-experience#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":245,"ratingValue":4.3},"offers":{"price":"58","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/compare/106335/416356/microsoft-dynamics-crm/vs/sap-customer-experience#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Distribution CRM Software","position":2,"item":"/directory/3846/distribution/software","@type":"ListItem"},{"name":"Dynamics 365 vs SAP Customer Experience","position":3,"item":"https://www.softwareadvice.co.uk/compare/106335/416356/microsoft-dynamics-crm/vs/sap-customer-experience","@type":"ListItem"}]}]}
</script>