---
description: Compare Refract vs Fathom regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Refract vs Fathom Comparison
---

Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [Refract \<span\>vs\</span\> Fathom](https://www.softwareadvice.co.uk/compare/103751/423207/refract/vs/fathom)

# Compare Refract vs Fathom

Canonical: https://www.softwareadvice.co.uk/compare/103751/423207/refract/vs/fathom

> Detailed comparison between Refract and Fathom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Refract | Fathom |
| **Overall rating** | 4.4/5 | 5.0/5 |
| **Total Reviews** | 24 | 807 |
| **Starting Price** | US$50.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation |

## Key features

### Refract

- Archiving & Retention
- CRM
- Call Recording
- Call Tagging
- Call Transcription
- Collaboration Tools
- Conferencing
- Conversation Intelligence
- Correlation Analysis
- Live Chat
- Performance Management
- Real-Time Analytics
- Recording
- Video Conferencing

### Fathom

- AI/Machine Learning
- CRM
- Call Recording
- Call Tracking
- Call Transcription
- Collaboration Tools
- Conferencing
- Configurable Workflow
- Conversation Intelligence
- Live Chat
- Natural Language Processing
- Real-Time Analytics
- Real-Time Data
- Recording
- Reminders
- Video Conferencing

## Links

- [View Refract Profile](https://www.softwareadvice.co.uk/software/103751/refract)
- [View Fathom Profile](https://www.softwareadvice.co.uk/software/423207/fathom)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/103751/423207/refract/vs/fathom)

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