---
description: Compare Refract vs Bitrix24 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Refract vs Bitrix24 Comparison
---

Breadcrumb: [Home](/) > [Sales Forecasting Software](/directory/4678/sales-forecasting/software) > [Refract \<span\>vs\</span\> Bitrix24](https://www.softwareadvice.co.uk/compare/103751/128326/refract/vs/bitrix24)

# Compare Refract vs Bitrix24

Canonical: https://www.softwareadvice.co.uk/compare/103751/128326/refract/vs/bitrix24

> Detailed comparison between Refract and Bitrix24. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Refract | Bitrix24 |
| **Overall rating** | 4.4/5 | 4.2/5 |
| **Total Reviews** | 24 | 984 |
| **Starting Price** | US$50.00 | £61.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Refract

- Archiving & Retention
- CRM
- Call Recording
- Call Transcription
- Campaign Management
- Collaboration Tools
- Commenting/Notes
- Content Library
- Conversation Intelligence
- Dashboard
- Feedback Management
- Gamification
- Live Chat
- On-Demand Recording
- Onboarding
- Performance Management
- Performance Metrics
- Recording
- Role-Based Permissions
- Video Conferencing

### Bitrix24

- Archiving & Retention
- CRM
- Call Recording
- Call Transcription
- Campaign Management
- Collaboration Tools
- Commenting/Notes
- Content Library
- Conversation Intelligence
- Dashboard
- Feedback Management
- Gamification
- Live Chat
- On-Demand Recording
- Onboarding
- Performance Management
- Performance Metrics
- Recording
- Role-Based Permissions
- Video Conferencing

## Links

- [View Refract Profile](https://www.softwareadvice.co.uk/software/103751/refract)
- [View Bitrix24 Profile](https://www.softwareadvice.co.uk/software/128326/bitrix24)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/103751/128326/refract/vs/bitrix24)

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