---
description: Compare Salesforce Field Service vs Zoho FSM regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Salesforce Field Service vs Zoho FSM Comparison
---

Breadcrumb: [Home](/) > [HVAC Software](/directory/1552/hvac/software) > [Salesforce Field Service \<span\>vs\</span\> Zoho FSM](https://www.softwareadvice.co.uk/compare/102971/427768/field-service-lightning/vs/zoho-fsm)

# Compare Salesforce Field Service vs Zoho FSM

Canonical: https://www.softwareadvice.co.uk/compare/102971/427768/field-service-lightning/vs/zoho-fsm

> Detailed comparison between Salesforce Field Service and Zoho FSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Field Service | Zoho FSM |
| **Overall rating** | 4.3/5 | 4.6/5 |
| **Total Reviews** | 33 | 43 |
| **Starting Price** | US$50.00 | US$30.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Salesforce Field Service

- API
- Activity Tracking
- Billing & Invoicing
- CRM
- Customer Database
- Dispatch Management
- Job Management
- Job Tracking
- Maintenance Scheduling
- Real-Time Data
- Recurring Appointments
- Reminders
- Scheduling
- Search/Filter
- Service History
- Status Tracking
- Technician Management
- Time Tracking
- Work Order Creation
- Workflow Management

### Zoho FSM

- API
- Activity Tracking
- Billing & Invoicing
- CRM
- Customer Database
- Dispatch Management
- Job Management
- Job Tracking
- Maintenance Scheduling
- Real-Time Data
- Recurring Appointments
- Reminders
- Scheduling
- Search/Filter
- Service History
- Status Tracking
- Technician Management
- Time Tracking
- Work Order Creation
- Workflow Management

## Links

- [View Salesforce Field Service Profile](https://www.softwareadvice.co.uk/software/102971/field-service-lightning)
- [View Zoho FSM Profile](https://www.softwareadvice.co.uk/software/427768/zoho-fsm)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/102971/427768/field-service-lightning/vs/zoho-fsm)

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