---
description: Compare Agiloft vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Agiloft vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Procurement Software](/directory/249/procurement-software/software) > [Agiloft \<span\>vs\</span\> Freshservice](https://www.softwareadvice.co.uk/compare/10266/436317/agiloftcm/vs/freshservice)

# Compare Agiloft vs Freshservice

Canonical: https://www.softwareadvice.co.uk/compare/10266/436317/agiloftcm/vs/freshservice

> Detailed comparison between Agiloft and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Agiloft | Freshservice |
| **Overall rating** | 4.8/5 | 4.5/5 |
| **Total Reviews** | 38 | 720 |
| **Starting Price** | - | £15.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Agiloft

- API
- Activity Tracking
- Asset Tracking
- Chat/Messaging
- Completion Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Team Collaboration

### Freshservice

- API
- Activity Tracking
- Asset Tracking
- Chat/Messaging
- Completion Tracking
- Configurable Workflow
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Live Chat
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Team Collaboration

## Links

- [View Agiloft Profile](https://www.softwareadvice.co.uk/software/10266/agiloftcm)
- [View Freshservice Profile](https://www.softwareadvice.co.uk/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.co.uk/compare/10266/436317/agiloftcm/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Agiloft vs Freshservice Comparison","description":"Compare Agiloft vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.co.uk/compare/10266/436317/agiloftcm/vs/freshservice","about":[{"@id":"https://www.softwareadvice.co.uk/software/10266/agiloftcm#software"},{"@id":"https://www.softwareadvice.co.uk/software/436317/freshservice#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.co.uk/compare/10266/436317/agiloftcm/vs/freshservice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.co.uk/compare/10266/436317/agiloftcm/vs/freshservice#webpage","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"inLanguage":"en-GB","isPartOf":{"@id":"https://www.softwareadvice.co.uk/#website"}},{"name":"Agiloft","description":"Agiloft is a cloud-based contract management software that helps businesses streamline the entire contract lifecycle with customizable workflows. The platform is designed for various sectors such as healthcare, legal and procurement. Its comprehensive Data-first Agreement Platform enables complete contract lifecycle management. Additionally, the platform is equipped with Convo AI, an AI-driven natural language search tool, which assists users in swiftly locating contract information without burdening legal staff with excessive requests. The solution provides various features including automated contract onboarding, third-party contract review and AI-based contract editing. Users have the ability to construct custom AI models using their own contract data easily, without needing to write code or deal with complex calculations","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bda23fa0-0aab-4a25-9687-9bcd1a4b14e8.png","url":"https://www.softwareadvice.co.uk/software/10266/agiloftcm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/10266/agiloftcm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":38,"ratingValue":4.8},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.\n\nFreshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.\n\nFreshservice also offers a gamification module called \"Arcade\". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b606079a-349c-43b9-8690-fa1ab825b3cb.png","url":"https://www.softwareadvice.co.uk/software/436317/freshservice","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/436317/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":720,"ratingValue":4.5},"offers":{"price":"15","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Procurement Software","position":2,"item":"/directory/249/procurement-software/software","@type":"ListItem"},{"name":"Agiloft vs Freshservice","position":3,"item":"https://www.softwareadvice.co.uk/compare/10266/436317/agiloftcm/vs/freshservice","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/compare/10266/436317/agiloftcm/vs/freshservice#breadcrumblist"}]}
</script>
