---
description: Review of Dynamics 365 Customer Service Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Dynamics 365 Customer Service | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Dynamics 365 Customer Service](/software/28653/dynamics-365-customer-service) > [Dynamics 365 Customer Service Alternatives ](https://www.softwareadvice.co.uk/alternatives/28653/dynamics-365-customer-service)

# Alternatives to Dynamics 365 Customer Service

Canonical: https://www.softwareadvice.co.uk/alternatives/28653/dynamics-365-customer-service

> Explore the top alternatives to Dynamics 365 Customer Service. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2212 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
   - [View profile](https://www.softwareadvice.co.uk/software/393877/zoho-desk)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.uk/compare/28653/393877/dynamics-365-customer-service/vs/zoho-desk)
2. **Zendesk Suite** — 4.4/5 (4076 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.co.uk/software/26892/zendesk-talk)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.uk/compare/26892/28653/zendesk-talk/vs/dynamics-365-customer-service)
3. **HelpDesk** — 4.6/5 (180 reviews) — HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. ...
   - [View profile](https://www.softwareadvice.co.uk/software/150799/helpdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.uk/compare/28653/150799/dynamics-365-customer-service/vs/helpdesk)
4. **Intercom** — 4.5/5 (1132 reviews) — Intercom is the only complete Customer Service solution that provides a seamless customer experience across automatio...
   - [View profile](https://www.softwareadvice.co.uk/software/378292/intercom)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.uk/compare/28653/378292/dynamics-365-customer-service/vs/intercom)
5. **Freshdesk** — 4.5/5 (3412 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
   - [View profile](https://www.softwareadvice.co.uk/software/110247/freshdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.uk/compare/28653/110247/dynamics-365-customer-service/vs/freshdesk)
6. **Salesforce Sales Cloud** — 4.4/5 (18770 reviews) — Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management, m...
   - [View profile](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.uk/compare/2764/28653/salesforce-sales-cloud/vs/dynamics-365-customer-service)
7. **LiveChat** — 4.6/5 (1719 reviews) — LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through the...
   - [View profile](https://www.softwareadvice.co.uk/software/27068/livechat)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.uk/compare/27068/28653/livechat/vs/dynamics-365-customer-service)
8. **LiveAgent** — 4.7/5 (1758 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
   - [View profile](https://www.softwareadvice.co.uk/software/109980/liveagent)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.uk/compare/28653/109980/dynamics-365-customer-service/vs/liveagent)
9. **Milvus** — 4.8/5 (298 reviews) — Milvus is an intelligent IT management solution designed to increase productivity for helpdesk teams. It is available...
   - [View profile](https://www.softwareadvice.co.uk/software/246233/milvus)
   - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.uk/compare/28653/246233/dynamics-365-customer-service/vs/milvus)
10. **Tidio** — 4.7/5 (590 reviews) — Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conve...
    - [View profile](https://www.softwareadvice.co.uk/software/157633/tidio-chat)
    - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.uk/compare/28653/157633/dynamics-365-customer-service/vs/tidio-chat)
11. **Zoho Assist** — 4.7/5 (1387 reviews) — Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT ...
    - [View profile](https://www.softwareadvice.co.uk/software/392373/zoho-assist)
    - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.uk/compare/28653/392373/dynamics-365-customer-service/vs/zoho-assist)
12. **Superchat** — 4.8/5 (282 reviews) — Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging...
    - [View profile](https://www.softwareadvice.co.uk/software/252687/superchat)
    - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.uk/compare/28653/252687/dynamics-365-customer-service/vs/superchat)
13. **Dynamics 365** — 4.4/5 (5817 reviews) — Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on...
    - [View profile](https://www.softwareadvice.co.uk/software/106335/microsoft-dynamics-crm)
    - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.uk/compare/28653/106335/dynamics-365-customer-service/vs/microsoft-dynamics-crm)
14. **Salesforce Service Cloud** — 4.5/5 (823 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
    - [View profile](https://www.softwareadvice.co.uk/software/363691/service-cloud)
    - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.uk/compare/28653/363691/dynamics-365-customer-service/vs/service-cloud)
15. **Gladly** — 4.8/5 (139 reviews) — For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savin...
    - [View profile](https://www.softwareadvice.co.uk/software/168565/gladly)
    - [Compare vs Dynamics 365 Customer Service](https://www.softwareadvice.co.uk/compare/28653/168565/dynamics-365-customer-service/vs/gladly)

## Related Categories

- [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software)
- [Online Help Desk Software](https://www.softwareadvice.co.uk/directory/3529/online/software)
- [Help Desk Software for Schools](https://www.softwareadvice.co.uk/directory/3857/schools/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/alternatives/28653/dynamics-365-customer-service)
- [View Product Profile](https://www.softwareadvice.co.uk/software/28653/dynamics-365-customer-service)

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